FAQ's

Delivery & Tracking

Can I request a date and time for my box to be delivered?

Unfortunately we are unable to deliver on specific days or times. Please see our shipping page for approximate shipping times.



Where do you deliver Boxed & Bowed?

We are proud to deliver Boxed & Bowed products Australia wide. If you are wishing to have a box delivered internationally please contact us before placing your order and we can quote a postage price for you.



What if I supply the wrong delivery address?

Please contact us as soon as possible to notify us of this mishap, if your order has already been processed and dispatched a fee will be involved in order to have your order resent. See our Terms & Conditions page to find out more.



What if no one is home when my order is delivered?

All order need to be signed for at point of collection, if nobody is home your order will be delivered to the nearest post office for collection at your recipients earliest convinience.



Do you deliver on the Weekend or Public Holidays?

Unfortunately we do not deliver on weekends or publice holidays.



What time will my order arrive?

We can not say exactly when your order will be delivered. However, all orders will be delivered during business hours on weekdays. Please contact us for your delivery options if you need your box to be delivered at on a specific date and time.



Can I order multiple gifts and have them delivered to different addresses?

Yes, you absolutely can! Please contact us before placing your order with all the details and we will sort out the best postage rate for you.



Do you deliver to PO Boxes?

No, unfortunately we do not deliver to PO Boxes at this time.



Can I place my order from overseas but have it in delivered within Australia?

Absolutely! You can place your order through the website as per normal or send us a email so we can assist you.



Orders

Can I make a change to my order after I have placed it?

All orders are boxed and shipped in the afternoon of each business day. If you wish to make any changes to you order after placing it please contact our office before 1 pm to discuss these changes with a member of our team before you boxed is processed and dispatched. If your order has already been processed and dispatched, unfortunatley changes will not be possible.



What is the deadline on placing orders?

All orders place before 1pm on weekdays will be processed and shipped before close of business that afternoon. All order placed after 1pm will be processed and shipped the following business day. *Please Note: if you place your order on the weekend or public holiday it will be processed and ships the next available business day



Payment

What currency is the products on Boxed & Bowed displayed in?

All Boxed & Bowed products are displayed in Australian Dollar (AUD$).



What methods of payments do you accept at Boxed and Bowed?

At this stage we only accept: Visa, Mastercard.



Do you accept Afterpay or ZipPay?

Not at this stage, we apologise for any inconvinience.



General

What if I need to cancel my order?

If you are needing to cancel your order please contact us immediately to discuss your options with a member of our team. There will be a small administration fee charge to all cancelled orders. Our team aim to process and dispatch all orders after 1pm daily, unfortunately if your order has already been dispatched we will be unable to cancel it. Please see our Terms & Conditions page for more information.



Is my personal information secure when ordering online through Boxed & Bowed?

We do not keep record of any credit card information provided to finalise your order and all other personal information is secure at all times.



Can I send my gift anonymously?

You absolutely can! We only put the recipients details on the delivery box, therefore if you wish to keep your identity a secret we an help you with that. If you would still like a message placed in the hamper please make sure it is all spelt correctly and we will copy it word for word to place in your hamper.



What is your refund / return policy?

All Boxed & Bowed sales are final and we do not offer any returns or refunds. Please see our Returns & Refund page to read through our policy.



How will my recipient know who sent them the Gift?

Write your personalised message in the section provided and we will place it in the gift for your recipient to read upon opening their parcel. Please make sure all grammer is correct as our team will copy your message directly and not alter it in any way.