Question 1

When will my order be dispatched

Accepted Answer

We are proud to be a Small Australian Business, therefore it can take our us 3-4 business days before orders are dispatched. If you required your order by a certain time please contact us now.

Question 2

Can I make a change to my order after I have placed it?

Accepted Answer

If you wish to make any changes to you order after placing it please contact us as soon as possible so changes can be made before your order is dispatched.    If your order has already been processed and dispatched, unfortunatley changes will not be possible.

Question 3

What if I need to cancel my order?

Accepted Answer

If you are needing to cancel your order please contact us immediately to discuss your options with a member of our team. There will be a small administration fee charge to all cancelled orders.    Unfortunately if your order has already been dispatched we will be unable to cancel it. Please see our Terms & Conditions page for more information.

Question 4

Is my personal information secure when ordering online through Boxed & Bowed?

Accepted Answer

We do not keep record of any credit card information provided to finalise your order and all other personal information is secure at all times.

Question 5

Can I send my gift anonymously?

Accepted Answer

You absolutely can!   We only put the recipients details on the delivery box, therefore if you wish to keep your identity a secret we an help you with that. If you would still like a message placed in the hamper please make sure it is all spelt correctly and we will copy it word for word to place in your hamper.

Question 6

How will my recipient know who sent them the Gift?

Accepted Answer

Write your personalised message in the section provided and we will place it in the gift for your recipient to read upon opening their parcel.   Please make sure all grammer is correct as our team will copy your message directly and not alter it in any way.

Question 7

What is your refund / return policy?

Accepted Answer

All Boxed & Bowed sales are final and we do not offer any returns or refunds. Please see our Returns & Refund page to read through our policy.

Question 8

Do you Wholesale?

Accepted Answer

We do! Contact us today to find out more about our wholesale opportunities.

Question 9

What currency is the products on Boxed & Bowed displayed in?

Accepted Answer

All Boxed & Bowed products are displayed in Australian Dollar (AUD$).

Question 10

What methods of payments do you accept at Boxed and Bowed?

Accepted Answer

At this stage we only accept: Visa, Mastercard.

Question 11

Do you accept Afterpay or ZipPay?

Accepted Answer

Not at this stage, we apologise for any inconvinience.

Question 12

Where do you deliver Boxed & Bowed?

Accepted Answer

We are proud to deliver Boxed & Bowed products Australia wide.   If you are wishing to have a box delivered internationally please contact us before placing your order and we can quote a postage price for you.

Question 13

Can I request a date and time for my box to be delivered?

Accepted Answer

Unfortunately we are unable to deliver on specific days or times. Please see our shipping page for approximate shipping times.

Question 14

What if I supply the wrong delivery address?

Accepted Answer

Please contact us as soon as possible to notify us of this mishap, if your order has already been processed and dispatched a fee will be involved in order to have your order resent.    See our Terms & Conditions page to find out more.

Question 15

What if no one is home when my order is delivered?

Accepted Answer

All order need to be signed for at point of collection, if nobody is home your order will be  delivered to the nearest post office for collection at your recipients earliest convinience.

Question 16

Do you deliver on the Weekend or Public Holidays?

Accepted Answer

Unfortunately we do not deliver on weekends or publice holidays.

Question 17

What time will my order arrive?

Accepted Answer

We can not say exactly when your order will be delivered. However, all orders will be delivered during business hours on weekdays.   Please contact us for your delivery options if you need your box to be delivered at on a specific date and time.

Question 18

Can I order multiple gifts and have them delivered to different addresses?

Accepted Answer

Yes, you absolutely can! Please contact us before placing your order with all the details and we will sort out the best postage rate for you.

Question 19

Do you deliver to PO Boxes?

Accepted Answer

No, unfortunately we do not deliver to PO Boxes at this time.

Question 20

Can I place my order from overseas but have it in delivered within Australia?

Accepted Answer

Absolutely! You can place your order through the website as per normal or send us a email so we can assist you.

Boxed & Bowed

Uniquely Handcrafted Gifts & Gift Hampers

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